Log a Maintenance Issue
Tel: 0207 354 6221 | Email: management@alwyne.co.uk
Welcome to Alwyne Estates Property Management portal. Here you can log your property maintenance requests and our team will endeavour to respond as soon as possible.
Email your maintenance issue here
If your emergency is out of office hours (9am - 6pm weekdays and 10am - 4pm Saturdays) please email management@alwyne.co.uk which is available to contact at all times. This will alert our team who can react quickly and efficiently. If for any reason you do not receive a reply, please contact the suitable tradesman directly from the list below. Please note that using unauthorised trades will be at your own expense.
| OUT OF OFFICE CALL OUT CHARGE There is a call out charge of £100 if a member of our team is required to attend and arrange key access during out of office hours. |
With any issue we require landlord approval prior to processing the maintenance job. This may take up to five working days from when you log a request. Once your landlord approves the job request, a quote (sometimes more than one) will be obtained from the appropriate supplier/contractor, in most cases this may require a home visit. Once approved, your maintenance issue will be categorised within the priority status outlined below and dealt with accordingly.
Where the issue is caused by the action or inaction of the tenant, they may be expected to cover the cost of any associated invoices.
High Priority: 24 - 48 hours
- Substantial water leaks
- Security issue
- Broken window/glass
- Locked out
- Boiler issue- No Heating
- Boiler issue- No hot water
- Gas leak
- Power cut
Medium Priority: 4 - 5 Working Days
- Blocked drain
- Damp
- Faulty electrical fixtures
- Faulty equipment
- Faulty plumbing issues
- Communal door
- Pest control
Low Priority: 10-15 Working Days
- Internal refurbishment
- Lightbulb fluorescent tube & fluorescent plugin bulbs
For more information contact the Property Management Team.
If you suspect a gas leak please contact the following helpline:
National Grid Gas Emergencies 0800 111 999 (This is a 24-hour emergency line)
Please go to the National Grid website for further details.
If the issue is due to the negligence of the tenant then the charge will be the responsibility of the tenant.
UK Power Network - power cut relating issues 0800 31 63 105 or 105
Please go to UK Power Network for more information.